Law Enforcement Guidelines

DearCupid.app is operated by Dear Cupid Limited, a company registered in England and Wales under company number 17232358, with its registered office at 20 Wenlock Road, London, England, N1 7GU.

These guidelines are for police forces and other public authorities with legal power to request information. Members of the public should not use this process: please use the Report option in the app or our Contact page.

Send requests by email to info@dearcupid.app with the subject line "Law Enforcement Request". Requests must come from an official government or police email domain. We may also accept requests served by post at our registered office.

This inbox is monitored during normal UK business hours. We do not offer a 24-hour response service.

Each request should include:

If there is an immediate risk to someone's life or of serious harm, contact local emergency services first (999 in the UK).

For an emergency request to Dear Cupid, email info@dearcupid.app with the subject line "URGENT — Emergency Law Enforcement Request", describing the nature of the emergency and why the information is needed to prevent death or serious harm. We prioritise these requests and consider voluntary disclosure where the law allows it. Because we do not operate a 24-hour service, response times outside business hours cannot be guaranteed.

What we hold depends on how the member used Dear Cupid and on what they or we have since deleted. It may include account details such as an email address and sign-up date, profile information, published Community contributions, Connections profile details and photographs, and messages between matched members. Ask Dear Cupid conversations and Dear Diary entries are private to the member and are deleted when the member deletes them.

We do not hold members' full payment card details: card payments are processed by Stripe, our payment processor.

Members can delete content and close their accounts at any time, so some information may no longer be available when a request arrives.

We will consider a request to preserve specific records while an authority obtains formal legal process. Where a request is valid and the records still exist, we will take reasonable steps to keep a copy of the specified information for a limited period. Preservation is carried out case by case by authorised staff; we cannot guarantee that every type of record can be preserved, and preservation does not mean we will disclose the information.

Our usual practice is to tell a member when an authority has asked for their information, so they can seek advice, unless the law prohibits it, a court order requires confidentiality, or notification would create a risk of harm, interfere with an investigation or be otherwise inappropriate. We may decide not to notify where the request concerns child safety or an emergency.

Only a small number of authorised staff handle law enforcement requests. We keep a record of each request, how it was verified, the decision made, who authorised it and what (if anything) was disclosed.

Where we become aware of content or activity that suggests a risk to someone's life, serious harm, or child sexual exploitation, we may report it to the police or other appropriate authorities where the law allows or requires it. See our Acceptable Use Policy and Privacy Policy.